Product Return Conditions

At Artelie, we are following the principles of sustainable fashion model from fabric selection till crafting the end product. We are paying extreme attention at every details, so you can receive a high-quality product, which you don't have to return. If you have size doubts or any questions, please get in touch before placing an order, so you don't have to return it afterwards. Reducing the return means reducing the Carbon Footprint.


Return Conditions
  • The Customer has the right to return products, which are not satisfactory. The Customer has 14 working days from the date of delivery to return the product.
  • The products must be returned in their original packaging and labels and in brand new condition - washed or mechanically damaged products are not eligible for return
  • Upon pertinent inspection of the returned merchandise, Artelie will reimburse the Customer for the price of the products in thirty (30) days using the same payment method as during the order placement.
  • Order Shipping Cost are not reimbursable and the Customer is assuming the return costs as well.
  • For orther returns contact Artelie upfront with order number and return items. Please note, that custom products might not be eligible for return.

Address for Returns:

Artelie Ltd.
Bor 6 str.
1320, Bankya
Bulgaria
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